September 15, 2009
Do Not Respond to Text Messages That Request Personal Credit or Debit Card Information
There have been recently received reports of SMiShing attacks (also known as text phishing), which have impacted cardholders of financial institutions located primarily in the eastern region of the U.S.
As you may know, SmiShing is a type of social engineering that uses cell phone text messages to persuade victims to provide personal information such as card number, CVV2, and PINs. The text message may contain either a website address or more commonly, a phone number that connects to an automated voice response system, which then asks for personal information.
The following are examples of SMiShing messages recently sent to cardholders:
1. Text message originating from either notice@jpecu or message@cccu:
"ABC CU- has- deactivated-your-Debit_card. To-reactivate-contact:210957XXXX
This is an automated message from ABC Bank. Your ATM card has been suspended. To reactivate call urgent at 1-866-215-XXXX"
2. Text message originating from sms.alert@visa.com:
"sms.alert@visa.com/VISA. (Card Blocked) Alert. For more information please call 1-877-269-XXXX."
Although Atlantic Capital Bank may ask for personal information (such as the cardholder’s name, date of birth, and/or last four digits of a social security number) to confirm your identification, we will never ask for the number on the back of your debit or credit card (the CVV2) or your PIN.
If you have responded to a text message and given out your Atlantic Capital Bank card information, please notify your Atlantic Capital banker as soon as possible. If it is after hours, please call the card services number(s) directly, then notify your banker the following business day.
Mon-Fri, 8:30am-5pm: Call Atlantic Capital Bank: (404) 995-6050
Evenings and weekends: Credit Card services: (800) 854-7642
Debit Card services: (800) 554-8969
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